You can pay using the following major credit and debit cards: Mastercard, Visa, Maestro & Visa Electron. We also accept payment from a Paypal or Amazon account and One4All Gift Cards.
All payment methods will be charged when we accept your order.
You will receive an email to confirm your order.
Need help?
Contact our customer services team.
You can contact us in the following ways:
email: customerservices@shoezone.com
Telephone: 0116 222 3113
Sun,Sat 9am - 4:45pm, Mon - Thu 8am - 8pm and Fri 8am - 6pm
You can also find us on Twitter:@shoezone
and on Facebook:/shoezone
Yes, within 12 months from the date of order, in their original unworn condition along with any original packaging. Click here for our returns policy.
You can add items to your order until you confirm payment details and complete your order.
Once completed we are only able to change certain elements of your order. Please contact our Customer Services Team for further help and advice.
Returns by post will be refunded when the item is received at Head Office.
You will receive an email when the refund has been processed.
The card used by you for the original transaction will be credited with your refund. We will need your Order or Dispatch email to process the refund in this way. Click here for our returns policy.
FREE returns if you paid by PayPal: If you paid for your order with PayPal you can claim back the cost of returning the item. Visit PayPal to find out more information. If you did not pay by PayPal then the cost of returning the item to us is your responsibility. Please see our Delivery & Returns page for more information.
To view the list of destinations we currently delivery to please see our Delivery and Returns page here
*This service is subject to Post Code limitations. The following Post Codes will be delivered within 2 to 6 working days. AB31-AB35, AB41 - AB45, PA20 - PA78, PH30-PH31, PH34 - PH44, PH49-PH99, FK17-FK21, KA27, KA28, PH15 - PH18, AB36 - AB38, AB55 - AB56, HS1 - HS9, IV1, KW0 - KW14, PH19-PH29, PH32-PH33, PH45-PH48, KW15-KW17, ZE, PO30, IM, TR21-TR25, JE, GY
UK working days - Monday to Friday excluding public and bank holidays. Next Day includes Saturday as a working day.
When ordering you can specify an alternative address.
Store collection is available. You can select a delivery option and collect an order from any of our stores nationwide.
You will receive an email and a text message(if selected) when the order is ready for collection in store.
All our courier services provide full tracking. Full details will be provided in your order confirmation email.
Our courier will deliver your parcel between the hours of 8am and 6pm, Monday - Saturday. A signature may be required on receipt.
If you are not around to accept your parcel, the courier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done. If the parcel can’t be left in a safe place or with a neighbour , the courier will take it back to a local depot and leave you a card telling you how to re-arrange delivery.
You will receive an email when your items have been despatched from our warehouse.
In order to comply with European Regulations all footwear must be labelled with a contents sticker indicating what it is made of. The sticker shows symbols as detailed below:
Some of our footwear is sized using European sizes. Use the table below to convert your shoe size from UK to European. Unfortunately there is not a perfect conversion between European and UK sizes. This is because the measurement between the sizes on each chart differs. European sizes have 6mm between each size whereas UK sizes have 8.4mm between each size. The sizes shown on the table below are the European equivalent of the UK size. We always recommend that you order the bigger size for fit.
3
4
5
6
7
8
9
10
11
12
13
35.5
37
38
39.5
40.5
42
43
44.5
46
47
48
1
2
20.5
21.5
23
24
25.5
27
28
29
30.5
32
33
34.5
Some of our styles come in sizes Small, Medium, Large and X- Large. Use the table below to find your size.
S
M
L
XL
3 - 4
5 - 6
7 - 8
9 - 10
11 - 12